- Do I receive any tickets through the post?
- When can I see the ferry departure times?
- Will I always be able to depart according to my selection in the form dropdown?
- Do you have any all-in-one promotional packages?
- How much do I pay for a round-trip ferry ticket from Mersing to Tioman?
- Do I qualify for a group discount?
- I'd like an invoice for my purchase. Can you provide me with one?
- What does it cost to pay for my tickets by PayPal?
- Is booking online safe?
- If I miss my ferry, can I get the next one?
- Can I reserve my tickets by phone?
- I want to book an outward journey with 2 people and a return journey with 1. Can I?
- Do I get a refund if we need to cancel our trip?
- How early do I need to arrive prior to departure?
- How long does the ferry take to reach Tioman?
- I need one-way tickets only. Where can I get these?
- We're flying into Tioman. How do we collect our tickets?
- What does it mean when it's "monsoon"?
- Is there any parking in Mersing?
- If I arrive early, will I be permitted to board early too?
- How do I know where to disembark?
- Do our children get charged a lower rate? What if they sit on our lap?
- I get seasick easily, is there another way to get to Tioman?
- Are there toilets on board the ferry?
- Are there any restaurants on Tioman?
- Do the people on Tioman speak English?
- Do they accept US$ on Tioman?
- Should we need to stay overnight in Mersing, are there any hotels, banks, shops, etc?
- If we need to spend a night in Mersing, can you suggest a nice affordable hotel?
- Can I depart to Tioman from Tanjung Gemok?
- Does the ferry carry life jackets on board?
Do I need to book my ferry tickets in advance?
Tioman is a beautiful, exotic, yet affordable holiday destination, a short hop away from Kuala Lumpur and Singapore. Lately, it's also been enjoying a popularity boom amongst throngs of young European holiday-makers, the result of the various "Survival" type reality shows being recorded in the Tioman vicinity for years, including this year, 2017. With this in mind, to avoid disappointment, yes, it's a good idea to book your holiday, as well as your ferry tickets, well in advance, particularly, during weekends, school holidays and public holidays.
N.B. Please also note that, by law, the maximum number of passengers on the ferry is limited to the number of seats and matching number of life-jackets. In other words, once all seats have been reserved, the ferry is considered fully booked and no further tickets can be sold. In other words, there are no standing-room only tickets.
Do I receive any tickets through the post?
Yes. In fact, for peace of mind, we always send your ferry tickets by SingPost registered mail to anywhere in the world - at no extra charge! This way, you'll know for a fact that they will be in your possession before you head off to Malaysia. After all, your holiday should start with peace of mind.
You'll receive a unique article tracking code that you can use to monitor the geographical location and delivery status of your tickets. This way, you'll always know your tickets' whereabouts and the date they will be delivered to your address. You can, of course, also collect your tickets at your local post office if you wish.
There are no extra charges for our registered mail service. N.B. Please allow up to 10 days for the delivery of your tickets.
Where and when can I see the ferry departure times?
As exact departure time is subject to the weather, Ferry Tioman travelers are advised to refer to our exclusive Mersing Ferry Terminal hotline number. You can call this number at any time for your latest weather and ferry departure/return time updates. In addition, all our travelers will receive the ferry schedule for the entire month once tickets have been reserved. You can also refer to our website news page, Facebook and Twitter feed for the latest updates.
Will I always be able to depart according to my selection in the reservation form dropdown?
Not always. We do at all times try to match your preferred departure time with actual ferry departure time. However, during low-tide days, when your preferred departure time isn't feasible, your tickets remain valid for any next available ferry time, including any of next day's departures if you prefer.
Do you have any all-in-one promotional packages?
Yes, we do. Please click on the relevant links for more details.
How much do I pay for a round-trip ferry ticket from Mersing to Tioman?
A round-trip ticket from Mersing to Tioman and back to Mersing is Euro 25. The exact amount in other currencies fluctuates somewhat with the respective exchange rates, but the ticket price is listed in our reservation form dropdown. Please note that starting September 2013, the Johor authorities levy a RM 20 toll per Tioman traveler, to be paid at the Johor administration counter before boarding the ferry.
Do I qualify for a group discount?
Yes, if you order in excess of 30 tickets, you pay just Euro 22.50- per round-trip ticket. For other currencies, please email us.
I'd like an invoice for my purchase. Can you provide me with one?
Yes. In fact, your PayPal/credit card transaction qualifies as an invoice. You can print out this screen and archive it for later use.
What does it cost to pay by PayPal?
If you prefer paying by credit card, you don't need to use PayPal. But in any case, using PayPal is 100% free of charge.
Is booking online safe?
Yes, online credit card payments are fast, safe and secure. In fact, PayPal now has over 200 million active accounts worldwide.
If I miss my ferry, can I get the next one?
Yes, your tickets are open tickets. This means you're not bound by any particular departure time, i.e. you can take any ferry that's convenient for you, subject to availability of course. If you're worried about your accommodation booking, let us know. We'll liase with your resort or booking aggregator, such as Agoda.com, to help you retain your room reservation or get a refund.
I want to book an outward journey with 2 people and a return journey with 1 person. Can I?
Yes. Simply select your dates and 2 one-way tickets and proceed to the payment page. The other date you cna leave blank. Once payment has been completed, you can go back to the reservation page and select your dates for the remaining one-way tickets. Once payment has been completed for these one-way tickets, you're set.
Can I reserve my ferry tickets by phone?
Yes, you can. But by booking your ferry tickets online you can avoid the telephone booking fee, saving you a minimum of Euro 5.
Do I get a refund if we need to cancel our trip?
Yes, so long as you cancel your ferry trip outside the 10-day notice period from your departure date, we'll refund your money. Please note that you'll be charged Euro 5 administration fee per ticket. Please also see our Terms and Conditions for more details.
How early do I need to arrive prior to departure?
Given that there are a number of outside factors that could influence ferry departure times, such as wind, weather and sea state, we recommend that you arrive at the ferry terminal at least one hour before planned departure time.
How long does the ferry take to reach Tioman?
Depending on the tide and the general sea conditions, the trip takes about 1.5 hours.
I need one-way tickets only. Where can I get these?
Please proceed to the regular payment page and only fill in the date you need. The other date you can simply leave blank.
We're flying into Tioman. How do we collect our tickets?
If you can't collect your tickets at our Mersing counter because you're flying into Tioman, just let us know. You can collect your tickets at the Tioman Airport upon your arrival. The details will be sent to you in a separate email once you've made your ticket reservation.
What does it mean when it's "monsoon"?
The monsoon months are the windy months, the time of year when wind and weather is rather severe and changeable. During this period, the ferry tends to run fewer departures to Tioman per day, usually just one. On a particularly windy day, the ferry operator may be prohibited from running for that day altogether. Should this occur, your tickets will remain valid for the next available ferry.
Is there any parking in Mersing
Yes, there is a fenced car park that's manned by security right next to the ferry departure terminal. The parking rate is RM15 per day.
If I arrive early will I be permitted to board early?
Due to safety concerns, you're not permitted to board the ferry before the official check-in time. As a guideline, boarding time is 30 minutes before departure time. Please arrive at the terminal 1-1.5 hours before departure time.
How do I know where to disembark?
The names of the destinations (the various villages) will be announced about 5 minutes before reaching the destination in question. This is the usual order of the stops on your way to Tioman. Please ask the crew if you're not sure where to disembark.
1. Kampong Genting
2. Kampong Paya (Don't mistake "Paya" for "Berjaya", which is in the next village)
3. Kampong Tekek (Get off here if you're going to Berjaya, Tekek or Kampong Juara)
4. Kampong Air Batang (Also announced as "ABC")
x. Panuba Jetty (If there are guests staying here)
5. Kampong Salang
Simply reverse the order on your way back to Mersing. (Please note that during the Northeast monsoon, the route taken may be adjusted. By all means ask the crew if you're not sure where to disembark.)
By the way, if you're going to Kampong Mukut or Nipah, please inform the ferry crew in advance, so they can inform you accordingly, because these kampongs are generally not on the usual destination list.
Do our children get charged a lower rate? What if they sit on our lap?
Tickets for adults are the same price as tickets for children. There's no need to pay for your infant, however, if it's below 2 years of age and can be carried on your lap.
I get seasick easily, is there another way to get to Tioman?
Yes, you can take a plane. Berjaya Air flies to Tioman from Singapore and KL. The take-offs and landings are a bit hairy, but it's fast and quite comfortable, albeit it a little costly. Check the Air Berjaya website for more details. [Edut: The plane by Berjaya Air has been suspended indefinitely]
Are there toilets on board the ferry?
Yes, the ferry has two toilets, right at the back of the cabin.
Are there any restaurants on Tioman?
Yes, Tioman is peppered with simple little eateries that sell decent meals, usually Malay dishes. Some Western food, like sandwiches and french fries can also be found. If you're not used to spicy food, then just ask the staff to go easy on the chilli.
Do the people on Tioman speak English?
Yes, most of the staff working on Tioman can communicate in English.
Do they accept US$ on Tioman?
Yes, but you're not likely to get a good exchange. You're better off changing your foreign currency to Malaysia Ringgit on the mainland.
Should we need to stay overnight in Mersing, are there any amenities? Hotels, banks, supermarkets etc?
Yes, in Mersing town, about a 15 minutes’ stroll from the main jetty, there are banks, ATMs, internet cafes, supermarkets, all kinds of shops and hotels too.
If we need to spend a night in Mersing, can you recommend or find us nice and affordable accommodation?
Yes, just let us know what your budget is and we'll check all suitable hotels in Mersing for room(s) available.
Can I depart to Tioman from Tanjung Gemok?
Yes, you can. Our tickets are valid in Mersing and Tanjung Gemok. Please note that the ferry does not run from Tanjung Gemok during the monsoon months (December - February).
Does the ferry carry life jackets on board?
Yes, the ferry carries life jackets in the open overhead compartments.
N.B. Please also note that, by law, the maximum number of passengers on the ferry is limited to the number of seats and matching number of life jackets. In other words, once all seats have been reserved, the ferry is considered fully booked and no further tickets can be sold.
NOTE: The Malaysia Ringgit is at historic lows currently, so better book your Malaysia trip now, because you'll be able to snag extremely good resort deals!
Can't find your particular question here? Ask us.